Bring guests back. Get more Google reviews.
Reso already knows who stayed with you. Its marketing tools turn that list into repeat bookings and reviews, with the messages written for you.
Included with your Reso account at no extra charge, and ready on day one of your free trial.
Past guests already know your place.
They only need a reminder at the right time. Reso saves every guest when you save a booking with a phone number, then sorts them into lists.
Win-back lists
Open Marketing in the app and pick a list. The count shows on each card.
- We miss youGuests who last stayed about 6 months ago.
- A new seasonGuests who last stayed about 11 months ago, so you can invite them back for the same time of year.
- Birthday coming upGuests with a birthday in the next 7 days, if you saved their date of birth.
- Happy birthdayGuests whose birthday is today.
- Cancelled bookingsGuests who cancelled this year or last. Ask what went wrong, or invite them to rebook.
- EveryoneA message to every guest you have saved. Guests you have banned are always left out.
The message is already written.
Change a word if you like, then slide to send. WhatsApp opens with the guest's name filled in, and you tap send from your own number.
- Pick a list
Each card shows how many guests are waiting.
- Read the message
Edit it, and save your own version to use again.
- Slide to send
Reso notes who you messaged today, so you do not repeat yourself.
This is one of the messages Reso writes for the return-visit lists. Add your own offer before you send.
Messages go one guest at a time, from your own number. That keeps them personal. Reso does not send in bulk or on a schedule.
Ask happy guests for a Google review.
New guests trust reviews from people who stayed. Reso keeps a list of who you have asked, so you ask the right guests and never the wrong one twice.
- Paste your review link once
In Google Business Profile, open Ask for reviews and copy the short link. Paste it in Marketing, then Google Reviews.
- Send the ready message
Guests are listed with the newest stay first. Your link is added for you.
- Mark what happened
Asked, Reviewed or Skipped. Reso also remembers how many times you asked.
If a guest was unhappy, mark them Skipped and note why, such as "Unhappy with their stay" or "Asked not to be contacted". You mark Reviewed yourself because Reso cannot see Google.
A simple routine.
Ten minutes a week is enough to start.
- After check-outSend a review request to the guests who just left.
- Every monthOpen the “We miss you” list and invite those guests back.
- Before a seasonOpen “A new season” and send your offer.
- When it happensSay happy birthday, and ask cancelled guests to rebook.
Your free page works for you too.
Reso Stays gives your stay its own page with a link and QR code. Put them in your WhatsApp status, on Instagram, on a poster at reception and in every message you send.
Good to know
- Only message guests who stayed with you.
- You decide any offer. The default messages are a starting point.
- Staff in every role can open Marketing.
Marketing questions.
Do the marketing tools cost extra?
No. The marketing tools are part of your Reso account at no extra charge, and they work from day one of your 30-day free trial. Reso itself is free for 30 days, then ₹5,300 a year.
Does Reso send the messages for me?
No. Reso picks the guests and writes the message. WhatsApp opens with it ready, and you send it from your own number, one guest at a time. Reso does not send in bulk or on a schedule.
Who can I message?
Only guests who have stayed with you or booked with you, and stop if someone asks. You are responsible for the messages you send, as our terms say.
Do I need a Google Business Profile for the review campaign?
Yes. A Google Business Profile for your stay is free from Google. In it, open Ask for reviews and copy the short link, then paste it once into Reso.
Can Reso see if a guest left a review?
No. Reso cannot see Google. You mark each guest as Reviewed yourself, so your list stays accurate.
Can I change the messages?
Yes. Every message can be edited before you send it, and you can save your own version to use again. The guest's name is filled in for you.
Start with the guests you already have.
30 days free, no card. The marketing tools are ready from day one.